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FAQ

Welcome to Sawgus Digital LLC FAQ page. Here, we aim to provide answers to some of the most commonly asked questions regarding our services and processes.

 

**Q1: How long does it take for my transaction to be processed?**

 

A1: All transactions on our platform are processed automatically. However, the transaction time may vary depending on the current network load of the cryptocurrency you are using. Please note that we do not control network traffic, and confirmation times may fluctuate.

 

**Q2: How do I know when my transaction is considered paid?**

 

A2: Your transaction is considered paid when it receives a sufficient number of network confirmations for the specific cryptocurrency involved. The required number of confirmations is indicated on the order creation page for your convenience.

 

**Q3: Can I make changes to my order after it’s been placed?**

 

A3: No, once you’ve placed an order, any changes or modifications can only be requested by sending an email from the same email address that was used to create the order. Please be aware that a 5% fee is deducted when changes to an order are made, covering labor costs associated with order adjustments. This security measure ensures the integrity of your orders.

 

**Q4: How do you determine the exchange rate for cryptocurrencies?**

 

A4: Our exchange rates are not fixed but are determined based on the order book of Whitebit, our partner exchange. We strive to offer competitive rates by employing our own order execution methods, which often provide slightly better rates compared to the market.

 

**Q5: What is the average response time for support emails?**

 

A5: Our support team typically responds to email inquiries within 24 hours. However, during peak times or exceptionally busy periods, the response time may take up to 48 hours. Please rest assured that we are committed to addressing your queries and concerns in a timely and efficient manner.

 

We hope these FAQs have answered your questions. If you have any further inquiries or require assistance with our services, please don’t hesitate to contact our support team. Your satisfaction and security are our top priorities.

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